General Motors Does Not Understand Social Media

by Phyllis Zimbler Miller on May 17, 2012

Photo of man holding up a question mark sign

The Facebook IPO is producing a large number of news stories, including how General Motors plans to stop paying for Facebook ads.

Rolfe Winkler in his May 17th Wall Street Journal article “Three Fears for Facebook as IPO Approaches” really hit the proverbial nail on the head.

He points out that GM in 2011 spent only $10 million of its $1.8 billion U.S. ad budget on advertising on Facebook.

Now here is Winkler’s truly pertinent comment:

And that it was seeing poor results may have been mostly its own fault. The posts on GM’s Facebook page, from which its ads would have been drawn, don’t seem particularly compelling.

There is this from April 1: “Happy April Fools’ Day everyone! What’s the best prank you’ve pulled?” It isn’t clear how that would help sell cars.

This GM comment is unbelievable! With all the history of GM and the interesting components of making its cars today – info that car fans would surely enjoy – this is what GM posts?

Winkler goes on to say:

GM will likely have to figure out Facebook at some point. Considering that roughly 13% of the world’s population is an active user of Facebook, it is hard to see how advertisers can avoid it.

Figuring out Facebook for brands or people is not that difficult if one understands how to be social in the context of what one is about. (Winkler says: “Ford, for example, says Facebook advertising works great.”)

What can we learn from GM’s cluelessness?

Whether you have a $1.8 billion U.S. ad budget or no ad budget, taking the time to understand effective participation on social media is important.

(On the other hand, at least it does not appear any GM top execs have gotten fired for inappropriate use of social media as did the CFO of fashion retailer Francesca’s Holdings Corp.)

Bottom line? Social media can be very effective – whether paid or free – if it is used strategically for one’s brand, business, book or cause. Learn how to use it effectively so you do not lose out to your competition.

(c) 2012 Miller Mosaic LLC

Phyllis Zimbler Miller (@ZimblerMiller on Twitter and @ZimblerMiller on Pinterest) has an M.B.A. from The Wharton School and is the co-founder of the online marketing company www.MillerMosaicLLC.com, which helps clients with effectively using social media to connect with prospective target audiences.

Visit her author site www.PhyllisZimblerMiller.com to find out about the three-book series HOW TO SUCCEED IN HIGH SCHOOL, COLLEGE AND BEYOND COLLEGE.

{ 0 comments }

Share Print button

How Much Common Sense Do You Need to Participate on Social Media?

May 15, 2012
Thumbnail image for How Much Common Sense Do You Need to Participate on Social Media?

The May 14th Wall Street Journal article “Facebook and Twitter Postings Cost CFO His Job” by Rachel Emma Silverman is a mind-blower: Gene Morphis, chief financial officer of fashion retailer Francesca’s Holdings Corp., was fired because he “improperly communicated company information through social media.” The article reported that his Twitter username is @theoldcfo and gave [...]

Read the full article →

Tips About Using Facebook More Effectively

May 9, 2012
Thumbnail image for Tips About Using Facebook More Effectively

As Facebook continually makes changes – adding features and taking away features, it can sometimes be difficult to do even “simple” things you have done before. For example, I really liked the way previously I could choose to participate on Facebook in the name of a Page of which I am an admin. Now I [...]

Read the full article →

Amazon Opportunities for Book Authors

May 1, 2012
Thumbnail image for Amazon Opportunities for Book Authors

I have been working on marketing self-published books and ebooks, and here are some often overlooked Amazon opportunities: Amazon store on a Facebook Page: You can have an Amazon store on your Facebook Page. (See the Phyllis Zimbler Miller author Facebook Page Amazon store as an example.) Kudos go to Yael K. Miller for figuring [...]

Read the full article →

Important Security Update: WordPress 3.3.2

April 29, 2012
Thumbnail image for Important Security Update: WordPress 3.3.2

On April 20, WordPress 3.3.2 was released. Keeping your WordPress version update is important as, according to company Sucuri Security, 70% of website hacks are because of outdated software. And website hacks are very much on the rise. It is especially important to update to WordPress 3.3.2 because this update is a security update closing [...]

Read the full article →